Shipping Policy

Delivery Policy and Shipping Information

Effective Date: July 12, 2026

Thank you for shopping with Dogza. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing an order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed on:

• Weekends

• Public holidays

• Major shipping carrier holidays

During periods of high demand, processing times may be slightly longer.

Shipping Time

Estimated delivery times are not guaranteed and may vary due to customs clearance, carrier delays, weather conditions, or peak-season demand.

Shipping Rates

Shipping charges are calculated at checkout.

We may offer free shipping promotions on selected products or order values. Any applicable shipping discount will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to become active after shipment.

Multiple Packages

Some orders may arrive in separate packages if products are shipped from different fulfillment centers. You will receive tracking information for each package.

Incorrect Address

Please ensure your shipping address is accurate before completing your order.

Dogza is not responsible for delays or losses caused by:

• Incorrect addresses

• Incomplete addresses

• Unclaimed packages

• Customer-provided delivery errors

If an order is returned due to an incorrect address, additional shipping fees may apply.

Delayed or Lost Shipments

While we work closely with our shipping partners, delivery delays can occasionally occur.

If your package appears lost or has not arrived within the estimated delivery window, please contact our support team and we will investigate the shipment.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other local fees may be charged by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

 

Order Processing and Handling Time

 

 

Our delivery policy is designed to make the shipping process simple, clear, and dependable for every customer. Once your order is placed, our team begins processing it as quickly as possible. Most orders are reviewed, packed, and prepared for shipment within the stated handling period. During busy sales periods, holidays, or special promotions, processing may take a little longer, but we always work to minimize delays. If there is an issue with your order, such as an address problem or item availability concern, we will contact you promptly so it can be resolved before shipping.

 

 

Shipping Methods and Estimated Delivery Times

 

 

We offer shipping options that are chosen to balance speed, cost, and reliability. Delivery times depend on the shipping method selected, the destination, and the time required for order processing. Once an order has shipped, the estimated arrival time will begin based on the carrier’s schedule. While we do our best to provide accurate delivery estimates, actual arrival times may vary due to weather, carrier delays, customs checks, or other factors outside our control. For customers who need their items sooner, faster shipping options may be available at checkout, depending on location and product type.

 

 

Tracking, Delivery Updates, and Customer Support

 

 

After your order leaves our facility, you will receive tracking details so you can follow its progress. Tracking information may take some time to become active, especially when the carrier first receives the package. We recommend checking your email for updates and reviewing the tracking page for the latest delivery status. If a package appears delayed, marked delivered but not received, or shows an unusual tracking update, our support team is ready to help. We are committed to making the delivery process as transparent as possible and to assisting customers with any shipping-related questions.

 

 

Delivery Issues, Address Accuracy, and Special Conditions

 

 

To help ensure successful delivery, please review your shipping address carefully before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout. In some cases, carriers may leave a notice or attempt redelivery if no one is available to accept the package. Certain remote areas, public holidays, severe weather conditions, or customs requirements may also affect delivery timelines. If a package is returned to us because of an address error or missed delivery attempt, additional shipping charges may apply to resend it. Clear information helps us serve you better.